FAQ's

FAQ's

Got some questions... don't worry! You may find the answer here, but if not, just email us and ask!  

 

How Quickly can I receive my outfit?  

We have plenty of different delivery options depending on how quickly you need your outfit. You can check our 'Delivery' Section on our website for more details. Or we recommend following your item through the checkout process and entering your address for the most up to date options. Don't worry, you don't have to purchase the item, you can do this to simply see the delivery options. 

If you are unsure if you will receive your item in time, please feel free to contact us to enquire.

Do I have to take my measurements? 

All of our items are hand made after your order is placed, just for you! If you would like to enter your measurements for a custom fit, then please do! If you don't know them, thats fine also, you can enter your UK size instead.

Do you really hand make each item? 

Yes! We really do! We are a very small team of girls who, who create each item by hand in our UK studio. We are not a large mass producing brand who buy outfits from China and resell. Each item is hand crafted with love, and is made just for you, so it's extra special!  

How do I take my measurements? 

Bust: Measure all the way around your bust and back on the line of your nipples.

Waist: Measure at its narrowest point width-wise, usually just above the navel.

Hips: Measure around the widest part of the hipbones.

Bum: Measure around the widest part of your body.

Do you offer collabs / work with influencers / give out free clothes?  

We currently receive thousands of emails regarding this. Please understand we are a small hand made brand and a lot of time and money goes into creating each outfit, we can not just send out 'free' clothes. We work extremely hard and have done for many years, and although we appreciate the interest, if you really love our clothes and want to support us, do so by purchasing. We like to explain it like this... you would't go into Tesco and say to the shop assistant - 'Give me this chocolate bar for free and i will tell all my friends how good it is'. 

How do I wash my outfit? 

All of our items are hand made and are therefore hand wash only. We can not be held liable for an item if you do not follow the correct garment care. Turn the outfit inside out to preserve the glitter. Hand wash in lukewarm water, using a mild detergent specifically for delicate hand wash items only. Do not use stain remover such as vanish, as this will strip the outfit of its glitter. Do not tumble dry or iron. As our fabrics are glittery, during washing, some excess glitter may shed slightly, this is normal. The majority of the glitter is embedded in the fabric and any excess naturally falls out. 

What size shall I buy? 

We follow standard UK sizing or simply enter your measurements for a custom made piece! check out our 'Size Guide" section for more info. 

I am very tall / petite, can you help? 

Yes we can! As each item is hand made just for you, you can specify any requirements such as this in the measurements section when ordering. You can state your height for example and we can change the outfit to ensure the perfect fit. 

Do you offer Returns? 

Check out our 'Returns Policy page on our website.